How Can We Help?

How do I create an account?

Creating your CareOptus account is simple:

1. Click "Get Started" on the homepage
2. Enter your personal information
3. Provide professional details (optional)
4. Complete the £10 platform fee payment
5. Access your dashboard immediately

What happens after I sign up?

After signing up, you'll have immediate access to your dashboard where you can:

• Complete your professional profile
• Upload existing verifications
• Start new verification processes
• Browse and connect with agencies

How does DBS verification work?

CareOptus streamlines the DBS check process:

• Complete your DBS check once through our platform
• We securely store your certificate
• Share with unlimited agencies instantly
• No need to repeat the process for each employer
• Government fees apply (passed through at cost)

How do reference checks work?

Our automated reference system:

• Send reference requests via email
• References complete secure online forms
• Verified references stored permanently
• Share with agencies with one click

What documents can I upload?

You can upload and store:

• DBS certificates
• Professional qualifications
• Training certificates
• Right to work documents
• ID documents
• References and testimonials

How do I update my profile?

To update your profile:

1. Log in to your dashboard
2. Click "My Profile" in the navigation
3. Edit any section by clicking the edit icon
4. Save your changes

How do I reset my password?

To reset your password:

1. Click "Forgot Password?" on the sign-in page
2. Enter your email address
3. Check your email for reset instructions
4. Create a new password

Can I delete my account?

Yes, you can delete your account at any time. Please note that this action is permanent and will remove all your data including verifications. Contact support@careoptus.co.uk to process your request.

What payment methods do you accept?

We accept:

• All major credit cards (Visa, Mastercard, Amex)
• Debit cards
• Apple Pay
• Google Pay

All payments are processed securely through Stripe.

How secure is my payment?

All payments are processed securely through Stripe, one of the world's leading payment processors. Your card details are encrypted and we never store payment information.

Are there any hidden fees?

The £10 platform fee covers:

• Platform access
• Profile creation and management
• Agency connections
• Document storage

Note: Government fees for services like DBS checks are passed through at cost.