Privacy Policy

1. Introduction

CareOptus is a product of Fine Content Ltd ("we", "our", "us"). We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at www.careoptus.co.uk.

2. Information We Collect

Personal Information

• Name, email address, phone number
• Address and location data
• National Insurance number (for DBS checks)
• Date of birth
• Employment history
• Professional qualifications and certifications
• Right to work documentation
• References and verification details
• Visa status and supplementary hours (if applicable)

Sensitive Personal Information

• DBS check results
• Health and medical information (if relevant to care work)
• Criminal record information (via DBS process)

Payment Information

• Processed securely through Stripe
• We do not store card details

3. How We Use Your Information

We use your information to:

• Create and manage your professional profile
• Process verification services (DBS, references)
• Generate professional CVs
• Connect you with care agencies
• Track compliance and visa hours
• Send important updates about your account
• Improve our services

4. Legal Basis for Processing

We process your data based on:

• Contract: To provide our services to you
• Legitimate Interests: To improve our platform and services
• Legal Obligation: To comply with employment and immigration laws
• Consent: For marketing communications

5. Data Sharing

We share your information with:

• Care agencies (only with your consent)
• DBS checking services
• Reference verification partners
• Payment processor (Stripe)
• Legal authorities when required by law

We NEVER sell your personal data.

6. Data Security

We implement appropriate technical and organisational measures including:

• SSL encryption for all data transmission
• Secure cloud storage with encryption at rest
• Regular security audits
• Limited access controls
• Regular backups

7. Your Rights (GDPR)

You have the right to:

• Access your personal data
• Rectify inaccurate information
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Data portability - receive your data in a portable format
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact: gdpr@careoptus.co.uk

8. Data Retention

• Active profiles: Retained while account is active
• Verification records: 6 years (legal requirement)
• DBS information: As per DBS guidelines
• Inactive accounts: Deleted after 3 years of inactivity

9. International Transfers

Your data may be transferred to countries outside the UK/EEA. We ensure appropriate safeguards are in place.

10. Contact Us

For privacy concerns, contact our Data Protection Officer:

Email: dpo@careoptus.co.uk
Phone: 03300 270730

You have the right to lodge a complaint with the ICO: www.ico.org.uk